Toni&Guy
Overview
Toni&Guy was established in Clapham, London in 1963. And now you’ll find it worldwide—an iconic British Super Brand and international fashion and style leader. Toni&Guy took resort to QuickBooks for inventory; and other ERP Systems for their accounting processes. Bista Solutions helped them evolve and resort to the newest and most trusted global Cloud Suite – NetSuite. With a strong presence in the fashion industry, Toni & Guy needed a robust system to streamline its operations and maintain consistent customer experiences across multiple locations.
Requirement/Problem
The Organization was facing some of the key challenges:
Inventory was not tracked properly
Accounting reports needed manual intervention
Dimensions across reporting were managed manually
The POS data was entered manually daily
Accounting impacts by transactions were not captured, resulting in no true visibility
The accounts reporting was a completely manual process, heavily relying on human assumptions
There was no way of communication between QuickBooks and other ERP Systems, and the reports it generated were completed independently of each other
The processes were not streamlined and needed redefinition.
No process was a real-time process, and reporting required a lot of time.
Solutions
Bista Solutions helped Toni&Guy redesign all the business processes and streamline it all to work with their accounting needs. Each and every process was streamlined and now follows industry-level best practices. For smooth change management, we interacted with all stakeholders, fully understood and documented the changes in roles and responsibilities of all the affected areas, and worked very diligently and patiently to help them to skill up on the NetSuite practice. Intensive training and prolonged handholding provided the necessary change management to achieve the targeted adoption of ERP methodology and tools.
- Visibility over inventory at all locations
- In a real-time system, all transactions are recorded in real-time and thereby post against the respective GL there and then
- Integrated solution for A/R, A/P, inventory, banking processes, fixed assets, financials, POS, and operations
- Owner’s dashboard with complete drill-down capability
- SuiteSegments feature utilized for tracking detailed posting impacts across dimensions in all transactions
- The entire accounting process is tracked within NetSuite, end-to-end
The Impact
People Roles & Responsibilities:
Department Heads now have a very powerful integrated tool in their hands and tremendous visibility into enterprise resource capacity. Give it inventory figures, revenue from salons and academies, item retail, cash sales from salons, etc.
Reporting Flexibility:
Users can now use NetSuite in order to draw factual conclusions based on reports which can be configured to pull necessary data. Slicing and dicing data in order to get what is needed, helps to a great extent.
Integrated Point of Sale:
All salons and academies have different offerings to provide, this spans from retail, Toni&Guy product merchandising to education, from hairdressing services to tracking customer refunds.
Scalability:
The entire implementation was executed considering the fact that the organization will grow tomorrow. All the processes are utilized with the intent to make the system robust and foolproof. The methods and functions are extremely scalable and can easily encompass vertical and horizontal growth.
Ease of use:
Users can access the system from any device that has Internet capabilities. The implementations were also focused on ensuring good training and making users more comfortable with the new ERP.
Conclusion
NetSuite transformed Toni & Guy’s operations, enabling the brand to focus on creativity and customer satisfaction rather than back-office inefficiencies. By providing a scalable, integrated, and user-friendly ERP solution, NetSuite positioned Toni & Guy for continued growth and innovation in the competitive beauty and fashion industry.
